Cancellation Policy

The Blow Dry Hub Burleigh understands that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, each client is required to notify The Blow Dry Hub at least 24 hours in advance. This helps protects stylists and other clients to ensures that The Blow Dry Hub can continue to deliver and provide exceptional service.

Cancellations and rescheduled appointments without 24 hours’ notice will incur a cancellation fee and result in the non-refundable Security deposit being taken at the discretion of the Blow Dry Hub Burleigh.

Missed appointments (“no-shows”) will result in the non-refundable Security deposit being taken at the discretion of the Blow Dry Hub Burleigh. This fee is the non-refundable deposit paid by the client at time of booking, this is a nonrefundable security fee and cannot be put toward to any future services.

Appointments booked within 24 hours of the scheduled appointment, may be cancelled, or rescheduled no later than 4 hours prior to the scheduled appointment time without incurring a cancellation fee, resulting in the non-refundable Security deposit being taken at the discretion of the Blow Dry Hub Burleigh.

The Blow Dry Hub Burleigh understands that you have a busy schedule, a grace period of 10 minutes past your scheduled appointment start time will be offered. If you are more than 10 minutes late your appointment may be rescheduled to accommodate your service(s) or have deducted services/time from your schedule appointment to accommodate the late arrival, this will be at the stylist and Blow Dry Hub Burleigh’s discretion. If you do not notify or arrange with the Blow Dry Hub Burleigh of your late arrival within 10 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and you will be charged the non-refundable Security deposit being taken at the discretion of the Blow Dry Hub Burleigh.

For large group bookings (such as wedding parties, formal groups, birthdays etc.), extra time and preparation is needed to make sure the space and time needed to make your experience is one you’ll always remember fondly. The Blow Dry Hub Burleigh requires you to notify 72 hours in advance for any cancellations or changes you need to make to your scheduled appointment. Cancellations and rescheduled appointments without 72 hours’ notice will incur a cancellation fee of 50% of the service price per guest and or the non-refundable Security deposit being taken at the discretion of the Blow Dry Hub Burleigh.